Oct 3, 2014
I have the same problem as Bob. I bought ice cream maker 3 months ago and just used it for the first time. The gears slip and do not fit together, the crank comes out of the latches, and requires two people to finish cranking once it starts setting up. I will call Lehman's to let them know.
Sep 3, 2014
Have used ours for about 10 years--works great--good to engage the little ones in turning--we put Crisco on spindle to retard salt rusting--keep in tight large plastic can when not using to prevent wood shrinking--or soak in water for and hour or so before using--be sure to wash off salt after using
Feb 7, 2014
Unlike the other commenter, mine works flawlessly. I suspect if you called Lehman's and described the problem, they would make it right. I bought mine in the store. It is worth the visit!
Apr 4, 2013
Do not buy the hand crank model. The gears on the crank are awful and do not fit together well and slip. You must continuously press in the crank to engage the gears while at the same time avoid the device from slipping out of the side latches. Just turning the crank without these gymnastics requiring 2 people to do it will not rotate the drum thereby not freezing your mixture. Very very disappointing for a product made in the US.