Really Poor quality!!!
Aug 17, 2018
I bought this as a gift for some friends. It has never worked sense new out of the box. We have tried to use it three times. The gears slip and bind. There is no latches on the bucket so the mechanism flops all over the place and becomes disconnected from the tub. The mating surfaces for the gears have at least 1/4 clearance. The wooden bucket is so poorly constructed it has almost fallen apart after three attempts to use it. I am truly embarrassed to give such a piece of JUNK to my good friends. The old vintage ones were good. This one is made in CHINA. Really disappointed in White Mountain.
Lehman's says: We're so sorry for your experience. Please give us a call, so we can make it right: 1-800-438-5346.
Feb 27, 2017
My dad bought a 8qt White Mountain Ice Cream Freezer at a garage sale in Chicago in 1937! We have been using this freezer every Memorial day and the 4th July for as long as I can remember. Using the same family recipe, with BROWN eggs, no cook, whole milk, whipping cream plus. The only problems we need; steel rings, the turner hasp, the bottom can support. Years ago I stopped at Lehman's and they will check as parts available, No luck but suggested using a ratchet type clamp for tub. Works like a charm! So now back in service for many more years; this will be into the fourth generation. AGE SPEAKS FOR QUALITY!
Oct 3, 2014
I have the same problem as Bob. I bought ice cream maker 3 months ago and just used it for the first time. The gears slip and do not fit together, the crank comes out of the latches, and requires two people to finish cranking once it starts setting up. I will call Lehman's to let them know.
Sep 3, 2014
Have used ours for about 10 years--works great--good to engage the little ones in turning--we put Crisco on spindle to retard salt rusting--keep in tight large plastic can when not using to prevent wood shrinking--or soak in water for and hour or so before using--be sure to wash off salt after using
Feb 7, 2014
Unlike the other commenter, mine works flawlessly. I suspect if you called Lehman's and described the problem, they would make it right. I bought mine in the store. It is worth the visit!
Apr 4, 2013
Do not buy the hand crank model. The gears on the crank are awful and do not fit together well and slip. You must continuously press in the crank to engage the gears while at the same time avoid the device from slipping out of the side latches. Just turning the crank without these gymnastics requiring 2 people to do it will not rotate the drum thereby not freezing your mixture. Very very disappointing for a product made in the US.