NEED TO MAKE A RETURN? NO WORRIES!
We have a satisfaction guarantee, up to 30 days from the date your order was shipped. If your order is not what you expected or our products are not satisfactory, you can return for a refund, gift card or replacement.
IF YOU'VE CHANGED YOUR MIND:
Use the original packaging and send the item back to us. Please be sure to include the packaging slip with your name and order number in an effort to help expedite the returns process. Send to: ATTN: Returns Dept, 13163 Market Ave N. Hartville, OH 44632. Customers are responsible for return shipping charges.
IF YOUR ITEMS ARRIVE DAMAGED OR YOU RECEIVED THE WRONG ITEM:
We'll make it right! Please call us at 1-800-438-5346 or email us at firstname.lastname@example.org. If possible, please include a photo of the damaged item, along with your order number and damaged item number/description. We will let you know if it is necessary to return the item.
IF YOU ARE MISSING ITEMS:
Please check your packing slip to see if items are arriving in separate shipments. It is possible for boxes to get separated during transit or your missing items could be on backorder. If they do not arrive within 2-3 business days, please feel free to call us at 1-800-438-5346 or email us at email@example.com. Please be sure to have your order number and item number(s) handy!
FOR LARGE ITEMS (OVER 10 LBS):
Please contact us at 1-800-438-5346 or email us at firstname.lastname@example.org.
IMPORTANT NOTE: When a return is made outside of the 30 day policy, it could be subject to any of the following:
- Restocking Fee
- No Refund At All
- Delayed Refund
If you have questions regarding your return or refund, please call 1-800-438-5346 or email us at email@example.com.