Shipping & Returns Information
- Delivery & Handling Charges
- Freight Items
- Duties & Customs
- Back Orders
- Satisfaction Guarantee
Delivery & Handling Charges
We sell many different products, from $2 literature packets to complete modern kitchen sets with an old-time feel costing thousands of dollars. Small literature or brochure packets (not books), usually ship free within the United States; the cost to ship freight items is calculated with a personal quote (after completing your order online, we will call you before charging your credit card).
With those disclaimers out of the way, assuming standard shipping, most orders (to the lower 48 states) are shipped according the following chart.
|Total Of Goods||Standard Shipping (5-10 Business Days)*||Standard Plus Shipping (3-5 Business Days)**||2nd Day Air (2 Business Days)***||Next Day Air (1 Business Day)****|
|Up to $9.99||$5.99||$8.99||$15.99||$27.99|
|$10.00 - $24.99||$7.99||$10.99||$19.99||$30.99|
|$25.00 - $39.99||$9.99||$12.99||$22.99||$33.99|
|$40.00 - $54.99||$10.99||$13.99||$23.99||$35.99|
|$55.00 - $69.99||$12.99||$15.99||$25.99||$37.99|
|$70.00 - $84.99||$14.99||$17.99||$28.99||$40.99|
|$85.00 - $99.99||$16.99||$19.99||$31.99||$43.99|
|$100.00 - $149.99||$18.99||$21.99||$34.99||$46.99|
|$150.00 - $199.99||$21.99||$24.99||$37.99||$49.99|
|Over $200.00||12% of Total||13% of Total||20% of Total||26% of Total|
Shipping rates in the chart above (excluding Standard Shipping) are valid for the 48-contiguous states only. Additional shipping charges will apply to Alaska, Hawaii, U.S. Territories, as well as other countries outside of the United States. Orders shipping to Alaska, Hawaii and U.S. Territories will be shipped Standard unless a carrier is specifically requested.
*Standard Shipping means we'll ship your order by the most economical carrier, usually via United States Postal Service (USPS) or FedEx. Estimated shipping time is 5-10 business days. If you want to choose a specific carrier, please let us know. Additional shipping charges may apply.
**Standard Plus upgrades your ground shipment to the best option between UPS Ground, FedEx Ground, and USPS Priority Mail. Estimated shipping time is a quick 3-5 business days. If you have a PO Box but don't want delivery there, please call us. Additional shipping charges may apply.
***2nd Day Air ships via UPS 2nd Day or FedEx 2nd Day and will be delivered in 2 business days. Orders placed Monday through Friday by 1:00PM Eastern time will be shipped the same day. Orders placed after 1pm will ship the next business day (orders placed after 1pm ET on Friday will not ship until Monday). Additional shipping charges may apply.
****Next Day Air ships via UPS Next Day or FedEx Next Day and will be delivered in 1 business day. Orders placed Monday through Friday by 1:00PM Eastern time will be shipped the same day. Orders placed after 1pm will ship the next business day (orders placed after 1pm ET on Friday will not ship until Monday). Additional shipping charges may apply.
Free Shipping Promotion
To receive offer, meet or exceed the threshold of the free shipping promotion in your shopping cart (before tax) and choose free shipping in "Shipping Method" during checkout. Customers must enter the proper promo code at shopping cart for free shipping to be applied. Offer qualifies you for free standard shipping for U.S. orders in the lower 48 states and APO/FPO destinations (excludes Alaska, Hawaii and international orders). If you'd like expedited shipping, additional charges will apply. Gift cards, items with additional surcharges or shipped by freight are excluded. We're happy to ship to multiple addresses; to receive free shipping, each location must meet or exceed the threshold of the free shipping promotion. Offer valid for web orders only. Cannot be combined with other offers. Cannot be applied to previous purchases.
10%, 15%, or 20% off Promotions
To receive offer, customers must meet or exceed the threshold of the promotion (if applicable, before tax). Customers must enter the proper promo code at shopping cart to receive offer. Gift cards or items shipped by freight are excluded. Offer valid for web orders only. Cannot be combined with other offers. Cannot be applied to previous purchases. Discounts will be given after order threshold has been reached. Order subtotal of merchandise in the cart must total $75 (10% off), $99 (15% off), $149 (20% off) or more, excluding tax and shipping for offer to be valid.
Shipping to Canada
Orders shipping to Canada will be shipped via Priority Mail International. Shipping cost is $10 or 20% of Total of Goods (whichever is more). Depending on the season and weather, transit time is approximately 10-14 days. Free Shipping to Canada is prohibited in all promotions.
International orders will be shipped via Priority Mail International. Shipping cost will be calculated during check out. Depending on the season and weather, transit time is approximately 14-21 days.
Stoves, Refrigerators, Ice Cream Wagons along with some of our other products have to ship by truck freight, usually to a trucking terminal, when they are too big or too heavy to ship by UPS, mail or other methods. Items that are on our web site and in our catalog that have a freight charge assigned to it will go to a trucking terminal within the Lower 48 States, not to your home. (Example): The #RGE400W - Dometic refrigerator shows freight to be $175.00. That is to a trucking terminal. Please call our friendly representatives for details. 1-800-438-5346
Although we will make every effort to arrange for your shipment to arrive on a convenient day, we cannot guarantee delivery times. Freight orders can also be tracked using a "PRO" or tracking number that is available after the item(s) have shipped. To avoid paying for storage charges, please pick up your order from the freight terminal right away.
IMPORTANT: It is the customer's responsibility to inspect merchandise carefully for any damage before leaving the freight terminal.
We require a credit card number and phone number at the time you place your order. However, we will not charge your card until we have communicated all shipping and order information and you have accepted and have given your permission to ship.
Within the Lower 48 States.
We will find a trucking terminal that is the most economical and close to you (usually within a 50 mile radius). If you want to choose a different terminal that is more expensive, you will be responsible for paying any difference in freight costs. We also offer a residential delivery with lift gate service. For this method the semi-truck that delivers must be able to get in and then turn around to get out. This service is also called curb-side delivery. There is an additional charge that applies. Contact our Lehman's representatives for a personalized estimate. 1-800-438-5346
Outside the Lower 48 States (Alaska and Hawaii).
We will find a trucking terminal or port that is most economical and close to you. Additional charges apply. Call our Lehman's representatives for a quote and for more information.
For customer service, freight information and other questions call
Duties and Customs
Duties and Customs are the responsibility of the customer.
These frustrate us as much as they do you, but with our unusual line of merchandise, these are sometimes unavoidable. When we have a back order, we'll let you know. If we don't supply the back ordered merchandise to you soon enough, just request a prompt refund and/or cancellation.
If any product is not satisfactory, please let us know. You can return for credit, refund or replacement, less delivery and handling charges in some cases. We want you to be pleased with your purchase. Our best asset is a satisfied customer. Remember this, because it's important:
If you are ever unhappy about anything we do -- our service, our products, anything! -- please let us know. We'll do our best to make it right. We stand behind what we sell.
Occasionally, our Web site may may contain incorrect or out of date information. Although we work hard to minimize this, we still reserve the right to make corrections.